Newsroom/Awards/27 Sep 2024

Onecom wins Best Enterprise Contact Centre at Comms National Awards

AI-enabled contact centre for Tusker, built with Five9, wins a national award.

Onecom won Best Enterprise Contact Centre at the Comms National Awards 2024 for an AI-enabled contact centre deployment with Five9 for vehicle leasing firm Tusker. The project uses AI post-call transcription to deliver savings.

Key facts
  • 01Customer: Tusker, part of Lloyds Banking Group
  • 02Partner: Five9
  • 03AI-driven post-call transcription
Read the original at Onecom

This summary was written by Ridown and links to the original article for full details.

Related stories
Partnership16 Oct 2026
£15/mo

Onecom becomes operating partner behind Everton Mobile

Onecom supplies the network, provisioning and back office behind Everton Mobile, a club-branded SIM-only service run by Sport Telecoms.

Onecom
Portfolio6 Oct 2026

Onecom adds deepfake call detection to its Vox voice platform

Rebuilt Vox platform warns users in real time when a synthetic voice is on the line.

Onecom
Leadership28 Sep 2026

Nic Cronin returns to lead OnecomMatrix as managing director

Former Matrix IT boss takes charge of Onecom's 80-strong managed IT and security division.

Onecom
← Previous

Ridge Foundation funds The Ridge Centre at Havant Academy

 Next →

Onestream lets customers reuse their old broadband router